REVING FANS

Author : Kenneth Blanchard | Sheldon Bowles

KSh 806.00

Out Of Stock

ISBN No : 9780006530695

Publication : HarperCollins Publishers

Main Material : Paperback / softback

BOOK DETAIL

  • Size : 196 x 129 x 11 (mm)
  • Weight : 98g
  • Language : -
  • EAN /UPC / ISBN: 9780006530695
  • Year Of Publication : 26 Feb 1998

DESCRIPTION

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad.

Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.

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