STRATEGIC CUSTOMER MANAGEMENT - PAYNE

Author : Adrian Payne | Pennie Frow

KSh 4545.00

Availability: Out Of Stock

Author : Adrian Payne, Pennie Frow

Publication: Cambridge University Press

Size: 246 x 189 x 25 (mm)

Weight: 1170g

Main Material: Paperback / softback

Language: -

ISBN: 9781107649224

EAN/UPC/ISBN: 9781107649224

Published: 28-Mar-2013

ISBN No : 9781107649224

Publication : Cambridge University Press

Main Material : Paperback / softback

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Relationship marketing and customer relationship management (CRM) can be jointly utilised to provide a clear roadmap to excellence in customer management: this is the first textbook to demonstrate how it can be done. Written by two acclaimed experts in the field, it shows how an holistic approach to managing relationships with customers and other key stakeholders leads to increased shareholder value. Taking a practical, step-by-step approach, the authors explain the principles of relationship marketing, apply them to the development of a CRM strategy and discuss key implementation issues.

Its up-to-date coverage includes the latest developments in digital marketing and the use of social media. Topical examples and case studies from around the world connect theory with global practice, making this an ideal text for both students and practitioners keen to keep abreast of changes in this fast-moving field.

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